填空题 Watch the episode again and complete the following summary. Write no more than three words for each blank. Unit 3 Part 4 Episode.mp4 The massive auto recall is not only a (1) to Toyota, but also a disaster for its (2) . Toyota has long been proclaimed as (3) for a "cost-saving" model; their costs have been stripped (4) and can't be reduced any further. Too much attention to cost-cutting and (5) finally impaired the product quality and led to the large-scale recall. This incident is a warning for all Chinese enterprises that are working diligently to break into international markets. On the one hand, good quality is always of primary importance. On the other, it is necessary to establish a (6) and ensure such crisis management is incorporated within (7) . When facing a crisis, companies should immediately bring the situation under control by a quick and decisive response, dispelling public anxiety and restlessness via (10) communication